A catastrophic injury might be a spinal cord injury, brain injury, severe burn, amputation or stroke. When it happens, the medical system rallies around the injury. But it doesn't coordinate everything that comes next: the rehab, the equipment, the insurance battles, the legal questions, and a family trying to hold together during a medical crisis. Ellipses steps into that gap and coordinates the recovery, so families don't have to do it alone.
The medical system treats the injury. No one coordinates the recovery.
Catastrophic injuries often lead to lasting disability, big changes in daily life and lifelong medical care. The injury affects the whole family: money, daily life and what the future looks like. The health care system is built to get the person stable. What comes after is mostly left for families to manage on their own.
"There are a dozen providers involved and no one is talking to each other. Physical therapy, occupational therapy, the neurosurgeon, the insurer. I'm the one holding it all together."
We are the main point of contact for the whole care team: rehab programs, doctors, equipment vendors and insurers. Families don't have to manage it alone.
"We know what the injury is. No one has told us what recovery actually looks like, what it requires, or what we should be doing right now."
We help families learn what full rehab looks like for their injury. We connect them with the right programs. And we help make sure treatment fits today's needs and future needs.
"The medical expenses are already overwhelming. There are questions about compensation and lost wages, and I don't know where to start."
We help families record the full impact of the injury, work through insurance and benefits, and work with personal injury lawyers when needed. We don't give legal advice, but we understand how care coordination fits with the legal process.
Illustration: the kinds of things families tell us. Not quotes from specific clients.
Support That Moves Through Every Stage of Recovery
Recovery depends on the type of injury, how severe it is, the medical care received and the support around the person and family. Click each stage to see how we help your family at that point.
The first days after a catastrophic injury matter a lot, both medically and, in some cases, legally. Families need to get medical care right away, record what happened and start keeping a clear record of the injury. We help families understand what needs to happen, connect them with the right medical professionals, coordinate the care team and give practical help. That way, family members can be with the person they love instead of handling logistics alone.
Full rehab is the base of long-term recovery. Depending on the injury, it can include physical, occupational and speech therapy, often together and over a long time. We coordinate across rehab programs and help make sure the treatment plan is followed and updated as recovery changes.
Recovery also takes equipment and home changes, like wheelchairs, adaptive tools and remodeling. All of it means working with insurance, applying for grants and dealing with vendors. We manage that alongside the medical care.
A catastrophic injury can bring lost wages, ongoing medical bills and lower earnings in the future. We help families record the full financial impact and find financial help programs. When personal injury lawyers are involved, we work closely with them and provide detailed care records for the claim.
Recovery from a serious injury is hard on the heart, for the person who was hurt and for the family. We connect them with licensed counselors who know trauma and know how hard it is to adjust to a lasting disability.
Catastrophic injuries often need lifelong medical care. We stay involved long after the crisis. We coordinate ongoing care, adjust support as things change and help keep important details from falling through the cracks. We also connect people and families with peer support groups and mentoring programs, which many families find helpful for the long road ahead.
Focused coordination for one of the most complex recoveries.
Inpatient rehab after a spinal cord injury usually means at least three hours of therapy a day, five days a week (CMS). They also mean lifelong medical care and big changes to the home and car. The good news: there's more help for spinal cord injuries than for many other injuries. There are national groups, peer networks and grants that most families never find. We help you find and use them: rehab programs, support groups, money for equipment and peer mentors.
Founded in 1946 by paralyzed World War II veterans. Peer support, advocacy, and local chapter connections.
unitedspinal.orgFree guides and fact sheets for spinal cord injuries and paralysis.
paralysis.orgResearch-based help on recovery from spinal cord injury, brain injury and burns.
msktc.orgQuality of life grants, peer and family support, and a resource center for spinal cord injury.
christopherreeve.orgThe Triangle's complex injury care network, plus the national resources most families never find.
We help families connect with rehab programs for brain injury, spinal cord injury, burns and stroke, coordinate the care team and support the move from the hospital to rehab to home. For veteran families, we have experience with VA rehab benefits and adaptive equipment programs. For families outside the Triangle, we work virtually and nationwide.
Help connecting with full rehab programs at the hospital you choose, close to home or at a center such as Duke Health, UNC Health or WakeMed, including physical, occupational and speech therapy.
Experience with VA rehab benefits, equipment programs and caregiver support for veterans with complex injuries.
Ellipses Care Network is not affiliated with Duke Health, UNC Health or WakeMed.
Rehab, equipment, insurance, money, mental health support and legal coordination. We keep the whole picture together so important details don't fall through the cracks.
From the United Spinal Association to the Paralysis Resource Center, most families don't find these resources until crisis. We know where they are and how to access them.
We are not lawyers. But we understand how our work fits with a personal injury claim, and we work closely with legal teams when needed.
Recovery from a complex injury takes time. We work with families the whole way, from the crisis through rehab and into the life that follows.
For a serious injury, care coordination covers the whole recovery. We connect you to rehab, coordinate medical care, handle insurance and equipment, find financial help and mental health support, and work with lawyers when needed. It's everything that slips through the cracks when the medical system treats the injury but no one coordinates the recovery.
When a family is working with personal injury lawyers on a claim, we work closely with that process. We do not give legal advice.
Financial help may come from the VA for eligible veterans, state programs for home changes and equipment, nonprofit grants from groups like the Christopher & Dana Reeve Foundation, and legal settlements. We help you find what's out there and apply.
The families who reach out to us have just been through something that changed everything. They are managing medical decisions, insurance calls, rehabilitation logistics, and the emotional reality of a devastating injury, often all at once. They don't need a brochure. They need someone who knows what to do next. That is what we are here for.
Book a free 15-minute callServing people with complex injuries and their families from Wake Forest, NC, by phone and video, nationwide.
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