Emotional healing, help with care and personal growth, all in one connected path forward.
Book a free 15-minute callMost families who find us are already several months in. They've been managing appointments, sorting through conflicting advice from different specialists, handling insurance calls, and trying to show up for the person they love. By the time they reach out, they're not looking for inspiration. They're looking for someone who actually knows what to do next.
That's what Ellipses is built for.
We're a care coordination network based in Wake Forest, NC. We work with people and families facing serious, long-term and terminal conditions, including ALS, Parkinson's disease, multiple sclerosis, dementia, Alzheimer's, traumatic brain injury, complex injuries, aging parents, and neurodevelopmental conditions. We offer care coordination, therapy and coaching. You can use them together or on their own, depending on where your family is right now.
Your care team
Every person we work with has a Care Coordinator. One point of contact who knows your situation, handles the calls, and tells you what you actually need to know.Each service plays a distinct role. Many families use all three, together or over time.
We handle the logistics so your family can focus on healing. We connect you with the right providers, services and people.
Licensed clinical support for emotional healing, mental health treatment and working through life's hardest moments.
Hands-on skill-building and accountability. Coaching connects medical care to daily life and turns goals into routines.
The term gets used a lot in health care. Here is what it means in practice at Ellipses.
Your Care Coordinator helps you see the whole picture when things feel overwhelming. They work with you and your family to build a roadmap for long-term progress. They help you find the right providers, schedule appointments, track down referrals, sort through insurance questions and take the paperwork off your plate.
Care Coordinators connect the medical side and the practical side of care. They are trained professionals whose job is to keep important details from falling through the cracks. Your family shouldn't have to become experts in mental health, insurance billing or specialists just to get the right care.
Not just the person with the diagnosis. Our therapy solutions are provided by licensed clinicians and designed for the people quietly carrying the weight of someone else's care.
Carrying grief they don't have language for, often before the diagnosis is even named out loud.
Stretched between their own lives and their parents' needs, with no clear handbook for either.
Often years into fighting systems before they get here, exhausted and still showing up.
Mental health treatment through Ellipses is coordinated with your Care Map. Your therapist does not work in isolation.
You do not have to enroll in coordinated care to work with one of our licensed clinicians. Therapy can stand on its own when that is what fits.
Coaching fills a gap most medical programs leave open. It helps people living with a long-term condition, recovering from an injury or learning to live differently after a diagnosis.
Coaching is not therapy and not medical advice. It's accountability and skill-building from a trained professional who knows what recovery and change look like in real life.
Simple routines that hold up when life is unpredictable and energy is low.
Strategies built around your real situation, not a one-size-fits-all plan.
Realistic milestones that move you forward without setting you up for burnout.
Especially helpful for adults going back to work after a health crisis, and for caregivers who need support too.
Ellipses was built for families facing conditions that most care systems aren't set up to handle well. If your situation involves many providers, ongoing logistics or a diagnosis that doesn't fit into one specialty, that's where we do our best work.
Reach out and we will let you know if we are a fit. The initial conversation comes with no obligation.
Most Ellipses solutions are private pay. We know that is a real consideration, and we want to be straightforward about it.
Insurance doesn't cover what families really need in these situations. It covers single services, one at a time. It doesn't cover someone who knows your whole situation, coordinates across providers, tracks your plan over time and is there when things change.
We built a model around that gap because that gap is where families struggle the most.
The cost of our solutions is laid out clearly. We will walk through it with you before anything starts.
We focus on proper credentials, clear processes and clear roles, so families get steady, safe support.
Licensed clinicians provide therapy. Trained professionals provide coaching and coordination, matched to your needs.
Clear steps keep plans moving: set goals, next steps, who owns each task, follow-through and written handoffs.
Services are consent-driven. If you are in immediate danger or crisis, call 911 or go to the nearest ER.
Honest answers to the questions families ask most often.
Outpatient mental health care is care you get without staying overnight. It includes one-on-one therapy, group therapy, medication management and more structured programs like intensive outpatient programs.
The goal is to treat mental health conditions early. That can help prevent long-term disability and gives people tools to manage their health day to day.
An intensive outpatient program (IOP) offers structured mental health treatment, usually about three hours a day, several days a week. It's for people who need more help than a weekly therapy visit, but don't need to stay in a hospital.
IOPs often include one-on-one therapy, group therapy and medication management. They serve adults with mental health conditions, substance use disorders or both.
If you or someone you love is struggling, having difficulty functioning day to day, or experiencing symptoms that are not improving on their own, outpatient care is worth exploring. You do not need to be in crisis to ask for help. Reaching out early gives you more options and more time to find the right fit.
A Care Coordinator is a trained professional who builds a whole-person Care Map, finds and recommends solutions, and handles all the logistics of a person's care. That includes scheduling appointments, tracking referrals, spotting gaps in the plan and connecting families with the right resources.
Requirements differ by role and organization. At Ellipses, Care Coordinators are trained professionals with backgrounds in health care, social services or related fields. They are not licensed clinicians. That's why licensed practitioners provide clinical services like therapy separately.
Ellipses is designed so both work together under one plan.
The "3-month rule" isn't a formal clinical standard. It's a general guide some providers use to check progress. Many types of therapy are planned over a set number of sessions, and about 3 months is a natural time to check in with your provider.
If someone isn't getting better after about 3 months of steady treatment, it may be time to rethink the approach, the provider or the level of care. A Care Coordinator can help your family talk this through and decide what comes next.
There are three main levels. Standard outpatient care is usually one session a week. Intensive outpatient programs (IOP) run several hours a day, a few days a week. Partial hospitalization programs (PHP) are more intensive and structured, but you still go home at night.
The right level depends on how much support a person needs to stay stable and make progress.
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